For reservations of one day or less:
For reservations longer than one day:
If the Host cancels a reservation, the Driver will always receive a full refund.
By making or requesting a reservation, Driver agrees to the Terms of Service and Cancellation Policy and pre-authorizes Pavemint to charge the payment method on file for any applicable cancellation fees or penalties. The maximum penalty for any cancellation is the full cost of the reservation that is cancelled.
8 or more days before start of reservation:
7 days to 48 hours before start of reservation:
Less than 48 hours before start of reservation:
By creating and listing a space, Host agrees to the Terms of Service and Cancellation Policy and pre-authorizes Pavemint to charge the payment method on file for any applicable cancellation fees or penalties. If Host does not have a payment method on file, Host will be required to input one at the time of the cancellation request. The cancellation will not be completed until the Host has entered a payment method and agreed to pay any cancellation fees or penalties.
Any cancellation will make Hosts ineligible for SuperHost status for a period of 3 months.
Drivers will have 48 hours from the start of their reservation to submit a complaint about a Host or parking experience. Pavemint will review all complaints and determine at its sole discretion whether or not to process a refund. Reservations will be closed for complaints after 48 hours from the start of the reservation period and no refunds will be processed after this time.