Cancellation and Refund Policy.

When the Driver makes a cancellation

For reservations of one day or less:

  • If cancellation is requested 24 hours or more before the reservation starts: Full refund
  • If cancellation is requested less than 24 hours before the reservation starts: No refund

For reservations longer than one day:

  • Drivers will have a grace period of 24 hours from the time the reservation was made to cancel and get a full refund. (only applies if the reservation start time is 24 hours or more from the time that the cancellation is requested). If cancellation is requested before the reservation starts: Full refund less 20% of the total reservation cost
  • If cancelation is after reservation starts: Refund unused portion of the reservation less 20% of the total reservation cost.

If the Host cancels a reservation, the Driver will always receive a full refund.

By making or requesting a reservation, Driver agrees to the Terms of Service and Cancellation Policy and pre-authorizes Pavemint to charge the payment method on file for any applicable cancellation fees or penalties. The maximum penalty for any cancellation is the full cost of the reservation that is cancelled.

When the Host makes a cancellation

8 or more days before start of reservation:

    Host will be charged a penalty equal to the reservation value, not to exceed $2.00

7 days to 48 hours before start of reservation:

    Host will be charged a penalty equal to the reservation value, not to exceed $5.00

Less than 48 hours before start of reservation:

    Host will be charged a penalty equal to full reservation value, not to exceed $25.00. If host cancels with less then 48 hours notice two times within a 6 month period, Pavemint reserves the right to suspend their account for a period of 6 months.

By creating and listing a space, Host agrees to the Terms of Service and Cancellation Policy and pre-authorizes Pavemint to charge the payment method on file for any applicable cancellation fees or penalties. If Host does not have a payment method on file, Host will be required to input one at the time of the cancellation request. The cancellation will not be completed until the Host has entered a payment method and agreed to pay any cancellation fees or penalties.

Any cancellation will make Hosts ineligible for SuperHost status for a period of 3 months.

Refunds due to complaints or customer service issues

Drivers will have 48 hours from the start of their reservation to submit a complaint about a Host or parking experience. Pavemint will review all complaints and determine at its sole discretion whether or not to process a refund. Reservations will be closed for complaints after 48 hours from the start of the reservation period and no refunds will be processed after this time.