Cancellation and Refund Policy

When the Guest Makes a Cancellation

For reservations of 1 day or less:

• If the Guest cancels at least 24 hours before the start of their reservation, the Guest will receive a full refund.
• If the Guest cancels less than 24 hours before the start of their reservation, the Guest will receive no refund.

For reservations longer than 1 day:

• Guests have a grace period of 24 hours from the time a reservation is made to cancel and get a full refund. This grace period only applies if the cancellation request is made more than 24 hours before the start of the reservation.
• If the Guest cancels before the start of their reservation, the Guest will be refunded 80% of the total reservation cost.
• If the Guest cancels after the start of the reservation, the Guest will be refunded 80% of the unused portion of the reservation.

If the Host cancels a reservation, the Guest will always receive a full refund.

By making or requesting a reservation, the Guest agrees to the Terms of Service and Cancellation Policy and pre-authorizes Pavemint to charge the payment method on file for any applicable cancellation fees or penalties. The maximum penalty for any cancellation is the full cost of the reservation that has been canceled.

When the Host Makes a Cancellation

8 days or more before the start of the reservation:

• Pavemint will charge the Host a penalty fee equal to the total reservation value, not to exceed $2.00.

7 days to 48 hours before the start of the reservation:

• Pavemint will charge the Host a penalty fee equal to the total reservation value, not to exceed $5.00.

Less than 48 hours before the start of the reservation:

• Pavemint will charge the Host a penalty fee equal to the total reservation value, not to exceed $25.00.

Note: If the Host cancels with less than 48 hours notice two times within 6 months, Pavemint reserves the right to suspend the Host’s account for a period up to 6 months.

By creating a listing, the Host agrees to the Terms of Service and Cancellation Policy and pre-authorizes Pavemint to charge the payment method on file for any applicable cancellation fees or penalties. If the Host does not have a payment method on file, they will be required to input one at the time of the cancellation request. The cancellation will not be completed until the Host has entered a payment method and agreed to pay any cancellation fees or penalties.

Refunds Due to Complaints or Customer Service Issues

Both the Guest and the Host have a 24-hour window from the end of the reservation to submit a complaint. Pavemint will then review the complaint and determine at its discretion whether or not the Guest is entitled to a refund or any other action needs to be taken to resolve the dispute. After the 24-hour window, reservations are closed for complaints and no refunds will be processed.